Μαραθώνος 16, Θεσσαλονίκη 546 38
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Return Policy

PAKOTHERMIKI.gr supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on the computer screen you quickly and easily.
In order to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective products.

Product Returns due to delivery error

In all cases in which other than the sold goods are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the COMPANY, the customer returns the products for checking and finding the error. In this case the costs of returning the products to the company as well as the return costs to the customer are borne by the COMPANY as long as the return method proposed by the company is observed.

Returns of defective products

In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the COMPANY itself provides the guarantee of good operation directly, the following apply:
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  • The guarantee is provided for a limited period of time as stated in the detailed characteristics of the product. After the end of this period or repair, the replacement of the products is possible with an additional charge upon a new agreement with the customer.
  • The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, A. Retail, etc.) and its complete packaging. If there is a defect found later than delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item the product packaging is not required.
  • The return of the products will be done either by staff and means of transport of the COMPANY or by courier, or in one of the stores maintained by the COMPANY with the trademark “PAKOTHERMIKI.gr” nationwide. In cases of return by courier, the customer is charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.
  • After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
  • If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product cannot be repaired in a reasonable time and no other product of similar or better characteristics or value can be found by the COMPANY for replacement. In case of cancellation of the transaction, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY.
  • In particular, in case of debit by credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed with any transaction provided under the contract it has drawn up with the customer without any responsibility. of the COMPANY now. The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. The rebuttal process (total or partial) to credit card charges is done exactly as the card has been charged. If the charge has been made in a lump sum, the return will be made in a lump sum, while if the charge has been made in installments then the return will be made in installments. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from any branch of the COMPANY network. In case of payment by bank transfer, a reverse bank transfer will be made from the Company’s accounts to the customer.
  • In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial set-off. of this claim against the customer.

    Returns of products deemed defective upon delivery (DOA)

    The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:

  • The product is received and checked to determine the defect reported by the CUSTOMER.
  • Provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want a replacement , the original purchase will be refunded to the customer. The refund will be made in the same way as the customer’s initial payment to the COMPANY.
  • In particular, in case of debit by credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed with any transaction provided under the contract it has drawn up with the customer without any responsibility. of the COMPANY now. The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from any branch of the COMPANY network. In case of payment by bank transfer, a reverse bank transfer will be made from the Company’s accounts to the customer.
  • Shipping costs for both the return of the products to the COMPANY and the return to the CUSTOMER of the replaced product are borne by the COMPANY.
  • In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial set-off. of this claim against the customer.
  • In the case of air conditioners, a visit from the supplier’s authorized workshop technician and a written confirmation of the appliance fault diagnosis is required in order for the product to be considered defective upon delivery (DOA).

    Return of non-defective products – Right of unjustified withdrawal by the customer

    The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many products in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is subject to the following conditions:

  • This withdrawal is unjustified and free of charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
  • The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
  • Following the declaration of withdrawal, the COMPANY is obliged to return the price received within 14 days of receipt of the products.
  • Shipping costs are non-refundable if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
  • The refund to the customer will be made by the same means as the initial collection. Specifically in the case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank for the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. The rebuttal process (total or partial) to credit card charges is done exactly as the card has been charged. If the charge has been made in a lump sum, the return will be made in a lump sum, while if the charge has been made in installments then the return will be made in installments. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.
  • The customer is liable to indemnify the company if he made use of anything other than that necessary to establish the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually in the order of 20% -30%. and with mutual netting.
  • In case the withdrawal concerns the provision of services, the customer must pay an amount proportional to what was provided until the withdrawal statement.
  • In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial set-off. of this claim against the customer.

    Exceptions to withdrawal

    There is no retreat to

  • service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier
  • contracts in which the consumer has specifically requested a visit from the supplier for urgent repairs or maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than spare parts compulsorily used during maintenance or repairs, the right of withdrawal shall apply to such Additional Services or Goods.
  • sale of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed upon delivery.
  • supply of goods manufactured to the specifications of the consumer or clearly personalized

    Safe Products – Warranty Terms

    The products available from the COMPANY are durable products which have all the necessary certification of safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in Greek and English. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:

  • Have the dealership guarantee and proof of purchase of the device.
  • Do not alter the device components (Serial number -SerialNo.)
  • Do not exclude damage based on the manufacturer’s warranty form.

    Return process

    1. If you are near our store

    In this case you can visit our store and, after the condition of the product is checked by the responsible employee, he will guide you for further.

    2. If you receive by courier

    In this case:

    1. Pack the product in a larger box so that it is protected during shipment.
    2. Put in the package you have made a document in which you tell us how you want to resolve the financial backlog, if the product is deemed capable of return.
    3. Send the parcel, through the courier agency from which you received your order, to the attention of the Returns Department. Please note that return costs are borne by the customer.

    We would like to point out that in case the product does not meet the above conditions, it will be returned to the sender at his own expense. For more information we are always at your disposal either by phone at 2310940606 or by e-mail at info @ pakothermiki.gr.

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